1. Who we are
JobTrakka™ is a job-tracking app for Australian solar installers, operated by Snowball Systems Pty Ltd (ABN 61 677 300 186) trading as JobTrakka™ (“JobTrakka”, “we”, “us”). We’re based in Nikenbah, Queensland.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with, and how you can access your own information.
2. Who this policy covers
There are two kinds of people whose information we handle:
Clients — solar businesses that enquire about or subscribe to JobTrakka, and the staff who use it.
Clients’ customers — the homeowners and businesses whose details our clients enter into JobTrakka to manage their solar jobs.
If you’re a solar customer and your installer uses JobTrakka, your installer is responsible for how your information is collected and used. We hold it on their behalf. Contact your installer first with any access or correction request, and we’ll help them deal with it.
3. What we collect
From clients and their staff:
Name, business name, ABN, address, phone number and email
Login details, calendar connections and working hours
Billing details, which are handled by our payment provider and not stored by us
How you use the app, support requests, and your call and message history with us
From clients’ customers, as entered by the client:
Name, address, phone number, email, property and site details (for example roof type, meter number, electricity retailer), enquiry details, quotes, job progress, photos and documents
From visitors to our website:
Standard analytics such as pages visited, device, browser and IP address, collected through cookies
Anything you enter in an enquiry form
4. Why we collect it
To run JobTrakka and provide it to our clients
To set up, support and bill client accounts
To send SMS, email and calendar bookings on a client’s behalf to that client’s customers
To respond to enquiries and provide information about JobTrakka
To improve the app and fix problems
To meet our legal obligations
We only use your information for the purpose it was collected for, or a related purpose you’d reasonably expect.
5. Marketing
If you enquire about JobTrakka, we may contact you about it by phone, SMS or email. You can opt out at any time by replying STOP to an SMS, clicking unsubscribe in an email, or contacting us directly.
We do not market to our clients’ customers. Any SMS or email a solar customer receives through JobTrakka is sent by, and on behalf of, their installer.
6. Who we share it with
We don’t sell or rent personal information to anyone.
We share it only with service providers we need to run JobTrakka:
HighLevel Inc. — the platform JobTrakka is built on, which stores client and customer data
Pylon — solar design and quoting software, where a client has connected it
Stripe — payment processing for subscriptions and setup fees
Google — email, calendar, analytics and advertising cookies
Telecommunications and SMS providers — to deliver calls and messages
These providers can only use your information to provide their service to us.
We may also disclose information where the law requires it, to protect our legal rights, or if the business is sold or merged, in which case the new owner would be bound by this policy.
7. Where your information is stored
JobTrakka runs on servers operated by HighLevel Inc. in the United States, and some of our other providers store data overseas. By using JobTrakka, you agree to your information being stored and processed outside Australia. We only use providers with security and privacy standards comparable to Australian requirements.
8. Security
We protect your information with login controls, role-based access (each staff member sees only what they need), encrypted connections and the security measures of the platforms we use. No system is completely secure, so we can’t guarantee against every risk, but we’ll tell you and the relevant authorities if there’s a data breach that’s likely to cause serious harm, as the Privacy Act requires.
9. Cookies
Our website uses cookies for analytics and advertising, including Google and Meta. You can block cookies in your browser settings, though some parts of the site may not work properly. You can opt out of personalised advertising at www.aboutads.info or through Google’s Ads Settings.
10. How long we keep it
We keep client information for as long as the account is active and for up to seven years after it closes, to meet tax and record-keeping obligations. When a client cancels, their customer data is deleted from JobTrakka within 30 days unless the client asks us to export it first. Backup copies may persist for a short period after that.
11. Access and correction
You can ask to see what personal information we hold about you, or ask us to correct it. We’ll respond within 30 days. There’s no charge for a reasonable request.
If you’re a solar customer, contact your installer first. If you can’t resolve it with them, contact us and we’ll help.
12. Complaints
If you think we’ve mishandled your information, contact us at the details below. We’ll acknowledge your complaint within seven days and aim to resolve it within 30.
If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
13. Changes to this policy
We’ll update this policy as JobTrakka changes. The current version is always at this page, with the “last updated” date above. Material changes will be emailed to clients.
14. Contact
Snowball Systems Pty Ltd trading as JobTrakka™
Attn: Privacy Officer
QLD 4655 | jobtrakka.com.au